Approach to a decision-making system in corporate social responsibility

Abstract

Background: Corporate Social Responsibility (CSR) is a set of practices assumed by organizations in an ethical manner for the achievement of their objectives, ethics are valuative aspects of the company that distinguish how it responds to situations that lead to execute actions for decision making, its importance lies in choosing between alternatives that represent the best option for the parties involved, which impacts both the organizational climate and culture. Objective: to structure the decision-making processes in organizations with Corporate Social Responsibility, to build a system that includes the different social subjects that make up the organization at all management levels. Method: An empirical study is considered with analysis and interpretation of the data collected by categories and bibliographic support under the file technique. Results: The proposed model can determine the actors and moments of a system for CSR decision-making, including the high, middle and low levels of management and the moments that range from identifying needs to deciding one or more actions according to the alternatives presented. Conclusion: Finally, a contribution is made through a model of decision making and CSR, it can be affirmed that in Corporate Social Responsibility Decisions are determinant, social subjects are in charge of decision making, organizational values are important within the organizational culture, particularly ethics as a pillar of the company.